Refund & Cancellation Policy

Last Updated: [Insert Date]

This Refund & Cancellation Policy applies to all tour packages and travel services booked through our company.

1. Booking Cancellation Policy

If a customer cancels their booking, the following cancellation charges will apply:

• 30 days or more before travel date: 20% cancellation charges

• 15–29 days before travel date: 40% cancellation charges

• 7–14 days before travel date: 60% cancellation charges

• Less than 7 days before travel date: No refund

2. No Show Policy

• No refund will be provided for no-show (if the customer does not arrive on the travel date).

• No refund for unused services such as hotel stay, meals, sightseeing, or transportation.

3. Helicopter Booking Refund (Char Dham / Kedarnath etc.)

• Helicopter services are subject to weather conditions and government approval.

• If helicopter service is cancelled due to bad weather or technical reasons, refund will be processed as per helicopter company policy.

• Service charges may be deducted.

4. Hotel Refund Policy

• Hotel refunds depend on the individual hotel’s cancellation policy.

• In peak season or festival time, hotels may have strict no-refund policies.

5. Cab & Transportation Refund

• Cab cancellation charges depend on cancellation timing.

• If cancelled on travel day, no refund will be applicable.

6. Force Majeure (Unavoidable Situations)

No refund will be provided for cancellations due to:

• Natural disasters

• Landslides

• Roadblocks

• Government restrictions

• Pandemic or emergency situations

However, we may assist in rescheduling where possible.

7. Refund Processing Time

• Approved refunds will be processed within 7–15 working days.

• Refunds will be made via the original payment method.

8. Contact Information

For refund-related queries, contact us at:

📍 Address: Near Balaknath Temple, Tapovan, Rishikesh, Uttarakhand
📞 Phone / WhatsApp: 8171787173
📞 Additional Numbers: 8171787173, 6395617384, 9258688983
📧 Email: rakeshdas12569@gmail.com